Your Timepiece, Our Guarantee
Chronivox stands behind the craftsmanship and reliability of our timepieces. To give you
confidence in your purchase, we provide a 1-Year Warranty from the date of purchase. This
warranty covers specific manufacturing defects related to the internal mechanism of the
watch.
By purchasing a Chronivox timepiece, you agree to the terms outlined in this Warranty
Policy. Please note that the warranty is non-transferable and applies only to the original
purchaser who provides valid proof of purchase.
I. Coverage of the Warranty
Our warranty is designed to protect you against genuine manufacturing faults in the watch’s
internal mechanics. Specifically, it covers:
● Mechanical Movement Malfunctions
If the internal movement of your watch stops working or functions incorrectly due to
a factory defect, we will repair or replace the faulty parts.
● Internal Defects Caused by Faulty Manufacturing
Any defect within the internal mechanism that arises because of errors during
production will be covered under this warranty.
Why It Matters:
This ensures that if your watch fails due to something beyond your control (and not caused
by mishandling), you won’t have to bear the cost of repair.
II. What Is Not Covered
To maintain transparency, here’s what this warranty does not include:
● Accidental Damage, Misuse, or Mishandling
Damage caused by dropping, hitting, or improper use is not covered.
● Normal Wear and Tear
Scratches on the glass, fading of colour, strap wear, or minor cosmetic issues that
occur during regular use are not considered defects.
● Water Damage
Since replica timepieces may not be fully water-resistant, any malfunction caused by
water exposure is excluded.
● Unauthorized Repairs or Modifications
If the watch has been tampered with, opened, or repaired by someone not
authorized by Chronivox, the warranty becomes void.
Why It Matters:
This policy ensures the warranty remains focused on genuine factory defects while
encouraging careful handling and proper use of your watch.
III. Proof of Purchase Requirement
To qualify for warranty services, you must provide:
● Original receipt or invoice from Chronivox (digital or physical).
● Order confirmation number when purchased online through our official website.
Why It Matters:
This verifies that your watch is an authentic Chronivox product purchased through
authorized channels and within the valid warranty period.
IV. Warranty Claim Process
If you encounter an issue covered by this warranty, here’s how you can make a claim:
- Contact Us
Reach out to our support team at support@chronivox.com with details of the defect
and your proof of purchase. - Inspection
Once received, our technical team will carefully inspect the timepiece to determine
if the defect falls under warranty coverage. - Approval or Rejection
o If approved, we will repair the movement or replace the defective part at no
cost to you.
o If rejected (due to issues not covered under warranty), we will provide
guidance on paid repair options, if available.
Why It Matters:
The inspection process ensures fair handling of claims, protecting both our customers and
the integrity of Chronivox products.
V. Limitations of Warranty
● The warranty is valid only for the original purchaser and cannot be transferred if the
watch is resold or gifted.
● Warranty coverage is limited to the internal mechanism only, not external or
cosmetic components.
● Chronivox is not responsible for any indirect or consequential damages (such as loss
of time, missed events, or personal inconvenience).
VI. Duration of Coverage
● This warranty lasts for 12 months from the date of purchase.
● After the warranty expires, repair services may still be available, but charges will
apply.
VII. Our Commitment
Chronivox’s 1-Year Warranty reflects our commitment to quality, trust, and customer
satisfaction. While our timepieces are crafted for style and affordability, we also ensure that
the essential mechanics are dependable under normal use.
By providing this warranty, we aim to:
● Give you confidence in your purchase.
● Offer fair protection against genuine defects.
● Deliver excellent after-sales service and support.
Warranty Policy ensures that your Chronivox timepiece is protected against internal
machine defects for one year, provided it is used responsibly and proof of purchase is
available.
VIII. Contact Information
At Chronivox, we stand behind the quality and craftsmanship of every timepiece. Your
satisfaction is our commitment, and we are here to assist you with any warranty-related
concerns. Whether you have questions about coverage, need support with a claim, or
require guidance on the warranty process, our dedicated customer support team is ready to
help.
▪ How to Reach Us
You can easily get in touch with us by emailing:
Email: Support@Chronivox.com
Our team responds promptly to all warranty inquiries during business hours. We work
diligently to ensure your concerns are addressed quickly and with the highest level of care.
Why It Matters:
Clear communication ensures your warranty process is smooth and stress-free. Our goal is
to protect your investment and give you lasting peace of mind.
If you have any questions or need assistance regarding your warranty, please don’t hesitate
to reach out. Thank you for choosing Chronivox, where quality, reliability, and customer
satisfaction are always our top priorities.
Best Regards,
The Chronivox Team
