Your Trusted Source for Quality Timepieces

At Chronivox, we take pride in delivering more than just exceptional timepieces; we aim to provide an elevated and secure shopping experience built on trust, transparency, and integrity. These Terms of Service set the legal agreement between you (the user or customer) and Chronivox regarding your access to and use of our website, services, and related content. You can trust that we have your best interests at heart.

We strongly recommend that you review this information carefully before using our website. This will ensure that you are fully informed about our policies and procedures. Continued use of the Site signifies that you understand and accept these Terms. If you do not agree with any part of the Terms, you should discontinue using the website or services.

  1. Accepting Our Terms

By accessing or using the Chronivox website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service as well as our Privacy Policy. These documents constitute a binding agreement between you and Chronivox, governing your use of our website, products, and services.

Your use of the Site, whether browsing, registering an account, or placing an order, constitutes your full acceptance of the terms outlined. If you do not agree with any part of these Terms or our Privacy Policy, you should discontinue use of the website immediately. Failure to comply with these terms may result in the suspension or termination of your account, which will be communicated to you via the email address associated with your account.

Why It Matters:

This confirmation of agreement ensures that your rights and responsibilities are clearly understood and that Chronivox can continue to provide a safe, reliable, and lawful online experience for all users.

  1. Our Products

We offer a carefully curated collection of high-quality watches and accessories from some of the world’s most respected and recognisable brands. Our products are selected with attention to design and craftsmanship to meet the expectations of modern watch enthusiasts and style-conscious customers. You can shop with confidence, knowing that you’re getting the best.

  • Premium Selection from Trusted Brands

Each item in our catalogue is sourced from reliable suppliers and verified for quality. Whether you’re seeking timeless classics or bold modern designs, our collection is tailored to suit a wide range of preferences and budgets.

Why it matters: This ensures that every customer receives a high-quality product that reflects the value and trust associated with the Chronivox name.

  • Accurate Product Information

We make every effort to ensure that all product listings, including specifications, features, descriptions, and images, are accurate and up-to-date. This includes:

  • Clear pricing
  • Product availability
  • Watch size, materials, colour, and functions

However, minor variations may occur due to manufacturer updates, display settings, or limited-edition changes.

Why it matters: Keeping our information accurate helps you make confident, informed purchasing decisions.

  • Price and Availability May Change

All prices shown on the website are final and inclusive of applicable taxes. We reserve the right to update prices, discontinue products, or adjust availability at any time, without prior notice, especially in response to market changes, changes in inventory status, or updates from our suppliers.

Why it matters: This enables us to remain flexible and competitive while upholding the integrity of our offerings.

  • Commitment to Authenticity and Quality

Every product sold on Chronivox is either backed by a warranty or supported by our customer-first return policy. We never compromise on quality or customer trust, and we’re always here to assist if you have any questions about our products.

Why it matters: Your satisfaction and confidence in what you buy are at the heart of our mission.

  1. Placing an Order

We aim to make the ordering process as simple, secure, and seamless as possible. To ensure a successful transaction, we kindly request that customers provide accurate details and select a preferred payment method from our safe and trusted options. The process of placing an order represents your intention to purchase the selected items under the terms outlined on our website.

  • Accurate Information Required

When placing your order, it is essential to double-check that all information, including your name, contact details, shipping address, and payment details, is complete and accurate.

By submitting your order, you agree that:

  • You are authorised to make the purchase using the selected payment method
  • You are responsible for any charges or liabilities incurred through your Chronivox account
  • You will monitor your email or messages for order-related communications

Why it matters: Accurate information ensures prompt delivery, secure transactions, and practical customer support in the event of any issues.

  • Accepted Payment Methods

We support a range of secure and convenient payment options to accommodate your needs. This includes both traditional and digital methods commonly used across Pakistan:

  • Bank Transfer
  • JazzCash
  • Easypaisa
  • SadaPay
  • Cash on Delivery (COD) (Available in eligible regions only)

All payment gateways used by Chronivox are encrypted and compliant with industry standards for financial security.

Why it matters: Offering local payment options builds trust and allows more customers to enjoy a safe and hassle-free shopping experience.

  • Order Confirmation

Once your order is successfully placed and payment is confirmed, you will receive an email confirmation summarising your order details. This confirmation acts as your receipt and proof of purchase.

We recommend saving this confirmation for future reference regarding tracking, returns, or warranty inquiries.

Why it matters: It ensures that both you and our team are aligned on the order details, and it serves as documentation for all future support needs.

  • Responsibility for Your Account

If you’ve created an account with Chronivox, you are responsible for safeguarding your login credentials and for any orders placed under your account. Please notify us immediately if you suspect unauthorized activity. In such cases, we will guide you through the account recovery process to ensure the security of your account.

Why it matters: Protecting your account information ensures that your personal and payment details remain secure at all times.

  1. Shipping and Delivery

Shipping is an integral part of our customer experience, and we aim to make the process as transparent and reliable as possible. By placing an order, you agree to the shipping terms outlined in this document and our full Shipping Policy.

  • Order Processing Time

All orders are typically processed within one business day after payment confirmation has been received. Orders placed during weekends or public holidays will be processed the following working day.

Why it matters: Timely processing enables us to dispatch your items promptly and initiate the delivery process without unnecessary delays.

  • Delivery Estimates

Delivery times may vary depending on your location, courier availability, and local conditions. However, most orders are delivered within 3 – 4 business days after dispatch.

While we strive to meet these timeframes, specific circumstances, such as adverse weather, remote locations, or unexpected courier delays, may affect actual delivery dates.

Why it matters: Understanding the delivery window helps set realistic expectations and ensures you’re available to receive your parcel.

  • Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email that includes a tracking number. This allows you to monitor the progress of your package in real time until it is safely delivered to your address.

Why it matters: Access to tracking information provides peace of mind and accountability throughout the shipping process.

  • Shipping Scope and Costs

Chronivox currently ships within Pakistan only. We offer free standard shipping to all covered regions. If you reside outside our delivery network or would like to inquire about international shipping options, please get in touch with our support team.

Why it matters: Clear shipping boundaries prevent order issues and help customers outside of Pakistan explore alternate solutions.

  • Responsibility During Delivery

Customers are responsible for providing accurate and complete delivery details. Chronivox is not liable for packages delayed, lost, or returned due to incorrect addresses provided at checkout.

If a package is undeliverable and returned to us, additional fees may apply for re-shipment.

Why it matters: Correct address input and communication ensure successful, uninterrupted delivery.

  1. Returns and Refunds

At Chronivox, we strive to ensure that every customer feels confident and satisfied with their purchase. While we strive to deliver a flawless shopping experience, we understand that sometimes a return or refund may be necessary. This section provides a brief overview of our return and refund procedures. For full details, please refer to our comprehensive Return & Refund Policy.

  • Return Eligibility

You may return eligible items within 7 days of receiving your order. However, items must meet our specific return conditions, including:

  • Being unused, undamaged, and in original packaging
  • Including all accessories, documentation, and promotional materials
  • Not being marked as a final sale or clearance

Why it matters: These criteria ensure that products returned to us remain in resellable condition, thereby protecting the value of our offerings.

  • Refund Process

Refunds are processed once returned items pass our inspection for quality and completeness. Refunds are typically issued to your original payment method within 10 business days of our receipt of the returned item.

Depending on your bank or payment provider, additional time may be required for the funds to be credited to your account.

Why it matters: Transparency about the refund timeline helps manage expectations and ensures you know what to expect after initiating a return.

  • Exceptions and Limitations

Certain products may not be eligible for return, including those:

  • Purchased on clearance or promotion
  • Showing signs of wear, use, or alteration
  • Missing packaging, documentation, or accessories

Customers are responsible for return shipping costs unless the product was defective or the return is due to our error.

Why it matters: Understanding these exclusions helps avoid delays or denial of your return request.

Need Help?

If you have questions about your return eligibility, refund status, or how to begin the process, our support team is ready to assist. Please get in touch with us at Support@Chronivox.com before returning an item to ensure a smooth experience.

Why it matters: We want you to feel supported and informed at every stage of the process.

We recommend reviewing our full Return & Refund Policy before making a purchase. It contains all the necessary guidelines to help you make a confident decision and understand your options in the event of a return.

  1. Content Ownership

We take the originality and integrity of our brand seriously. Everything you see and experience on our website, whether it’s the design, imagery, written content, or overall layout, is protected intellectual property. This section outlines the rights we hold over the content on our Site and what that means for you as a user.

  • Intellectual Property Rights

All content available on the Chronivox website, including but not limited to:

  • Product images and mockups
  • Brand logos and icons
  • Written descriptions, blogs, and guides
  • Visual design elements and layout
  • Videos, animations, and digital banners

It is the exclusive property of Chronivox or our licensed partners and is protected under copyright, trademark, and other intellectual property laws.

Why it matters: These protections ensure that the content we’ve invested in remains authentic and consistent with our brand standards.

  • Limited License for Personal Use

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal and non-commercial purposes only. This means you may:

  • Browse the website
  • View product information
  • Share product links with others

However, this license does not permit you to download, reproduce, modify, distribute, or otherwise use any content for business or public purposes without prior written consent from Chronivox.

Why it matters: This clause protects our creative assets from unauthorised use or duplication.

  • Prohibited Use of Content

Unless explicitly authorised, you may not:

  • Copy or reproduce product photos for your store
  • Use our brand name, logo, or slogan for commercial promotion
  • Republish or repost any written content (e.g., blogs, policies, FAQs)
  • Use scraping tools to extract content or product data

Doing so constitutes a violation of our Terms and may result in legal action.

Why it matters: Unauthorised use of our intellectual property misleads customers and undermines our efforts to maintain a high-quality, trusted brand.

  • Third-Party Rights

Some content on the Site may be provided by third-party licensors or partners (e.g.,  imagery or payment gateway logos). All such third-party content is subject to the intellectual property rights of its respective owners and is used on the Site with permission.

Why it matters: Respecting third-party rights maintains our legal compliance and allows continued partnerships with leading service providers.

If you are interested in using any Chronivox content for commercial, editorial, or promotional purposes, please get in touch with us for permission or licensing inquiries.

  1. User Conduct

To maintain a secure, respectful, and user-friendly environment for all visitors, we expect everyone who interacts with our website to follow basic standards of behaviour. By accessing and using the Chronivox website, you agree to act lawfully, responsibly, and courteously at all times.

  • Respectful Use of the Site

You are expected to engage with our website and services in a respectful and appropriate manner. This means you must not:

  • Use abusive, threatening, or offensive language
  • Harass, intimidate, or target other users or our staff
  • Post or transmit unlawful, harmful, or objectionable content
  • Disrupt discussions, reviews, or other community features 

Why it matters: Promoting respectful conduct protects all users and allows us to create a welcoming digital experience for everyone.

  • Prohibited Technical Behaviour

You must not misuse or attempt to harm the functionality or security of our website. This includes:

  • Attempting to gain unauthorised access to accounts, servers, or databases
  • Interfering with the performance of the Site through malware, bots, or scripts
  • Uploading or distributing viruses or other harmful code
  • Using scraping, data mining, or automated tools to extract data without consent

Why it matters: These protections ensure that Chronivox operates safely and efficiently for all users.

  • No Fraudulent or Deceptive Activity

You agree not to:

  • Use a false identity or impersonate someone else
  • Provide inaccurate billing or shipping details
  • Submit fraudulent claims or unauthorised transactions
  • Attempt to manipulate reviews, orders, or promotions

Why it matters: Upholding honesty and transparency helps us serve you and other customers better while minimising fraud and abuse.

  • Suspension or Termination

Violation of these conduct rules may result in:

  • Temporary suspension of access to the website
  • Permanent banning from future purchases or services
  • Reporting to relevant legal authorities 

Why it matters: Enforcing these guidelines ensures fairness, safety, and legal compliance across the entire Chronivox platform.

  1. Your Privacy

Your privacy is not just a policy; it’s a promise. We understand that your personal information deserves to be treated with care, and we are committed to handling it responsibly, transparently, and in accordance with applicable laws in Pakistan.

By using our website, you acknowledge and agree that your data may be collected, used, stored, and shared as described in our Privacy Policy. We strongly encourage you to read this policy in full so you understand how your data is managed.

  • What Our Privacy Policy Covers

Our Privacy Policy outlines how we collect and use your personal information, including but not limited to:

  • Name, email, phone number, and shipping address
  • Payment details and order history
  • Browsing activity, preferences, and interactions with our Site
  • Information shared with third-party service providers (e.g., payment processors, couriers, or analytics platforms)

Why it matters: This transparency helps you understand precisely what information we collect and why, giving you control over your data.

  • Your Rights and Choices

As a user, you have the right to:

  • Access or correct your data
  • Withdraw consent for marketing communications
  • Request deletion of your information (under applicable conditions)
  • Understand how your information is stored and shared

Why it matters: Empowering you with privacy choices ensures trust and aligns with global data protection standards, including upcoming privacy regulations in Pakistan.

How We Protect Your Information

We use industry-standard security measures to safeguard your data against unauthorised access, loss, or misuse. Our team regularly monitors our systems and works with trusted service providers to ensure your information remains protected.

  • Third-Party Services

Some of your data may be shared with third parties for purposes such as payment processing, order fulfillment, or advertising analytics. Strict confidentiality agreements bind these partners, allowing them to use your data solely for the purpose of performing specific tasks on our behalf.

Where to Learn More

For detailed information about how your data is collected, stored, used, and protected, please visit our complete Privacy Policy. If you have any concerns or questions, our support team is always available to assist you at privacy@Chronivox.com.

  1. Limiting Our Liability

We strive to offer a secure, reliable, and enjoyable experience, from browsing our Site to receiving your product. However, there are limits to what we can be held legally responsible for, and it is essential to understand these boundaries.

By using our Site, services, or products, you agree that Chronivox cannot be held liable for specific issues that may arise, except as required by applicable law.

  • Scope of Limitation

To the fullest extent permitted under Pakistani law, Chronivox disclaims responsibility for:

Indirect or incidental damages

  • (e.g., loss of data, loss of income, or business interruption)

Issues resulting from third-party services

  • (such as delivery delays from courier companies or outages with payment processors)
  • Misuse of products or damage caused by improper handling
  • Inaccuracies or errors in content, product listings, or availability on the Site

Why it matters: This limitation ensures a fair and balanced relationship. It protects Chronivox from liability for situations outside of our direct control, especially where external services or user actions are involved.

Use of the Site at Your Own Risk

We provide the Chronivox website “as is” and “as available.” While we work hard to keep it updated, secure, and fully functional, we cannot guarantee:

  • That the Site will be error-free or uninterrupted at all times
  • That all content will always be accurate or complete
  • That your access will be free from viruses, bugs, or harmful components

Why it matters: Acknowledging this helps set clear expectations and encourages responsible use of the website and its tools.

No Guarantees for Specific Results

While we strive for excellence in service and product quality, we cannot guarantee that your experience or outcome will meet the expectations of every individual. Personal satisfaction may vary depending on preferences, technical compatibility, or third-party circumstances.

  • Legal Boundaries Still Apply

Nothing in this section is intended to override your statutory rights under applicable consumer protection laws. Where laws provide specific protections (such as warranties or mandatory refunds), those still apply and are honoured by Chronivox.

  1. Product Quality

At Chronivox, our commitment to quality is at the heart of everything we offer. Each timepiece and accessory in our collection is sourced with care and precision from trusted manufacturers and brand partners. While we do not offer additional warranties beyond those provided by the manufacturer, we stand behind the quality of every product we deliver.

  • Manufacturer’s Warranty Applies

All products sold through Chronivox are covered under the manufacturer’s warranty, where applicable. This warranty typically covers:

  • Manufacturing defects
  • Movement or mechanism faults
  • Material inconsistencies (e.g., case or strap defects)

The length, coverage, and terms of the manufacturer’s warranty may vary by brand and product. We encourage you to review the warranty documentation provided with your purchase for specific details.

Why it matters: Manufacturer warranties provide you with peace of mind that your product is protected against production-related issues.

  • No Extended Warranty by Chronivox

Chronivox does not offer additional or extended warranties beyond those provided by the manufacturer. However, our customer support team is always available to guide you in submitting a warranty claim or addressing product-related concerns.

Why it matters: Clear boundaries help manage expectations while assuring you of ongoing support from our team should any warranty issue arise.

  • Product Verification and Inspection

Before shipping, our team performs a basic inspection of products to confirm:

  • Product matches your order
  • All packaging and accessories are included
  • The item is in pristine, sellable condition

We take every precaution to ensure that what you receive meets our high standards of quality and presentation.

  • What We Don’t Cover

While we stand behind the products we sell, Chronivox does not take responsibility for:

  • Damage due to improper use, mishandling, or accidents
  • Wear and tear from daily use
  • Tampering or third-party repairs that void the manufacturer’s warranty

Why it matters: This helps protect product integrity and supports fair use policies set by our partner brands.

If you receive a product that appears defective or does not meet our expected quality standards, please get in touch with Support@Chronivox.com as soon as possible. Our team will work with you to determine the next steps, whether that involves troubleshooting, repair assistance, or filing a warranty claim.

  1. Account Termination

We value responsible and respectful use of our website and services. To maintain a safe, secure, and trustworthy environment for all our customers, we reserve the right to suspend or permanently terminate user accounts under specific circumstances.

  • Grounds for Termination

Your account may be temporarily suspended or permanently closed if we find that you have:

  • Violated any part of our Terms of Service or Privacy Policy
  • Provided false or misleading information during account registration or purchase
  • Attempted to defraud, hack, or manipulate our platform
  • Engaged in abusive or threatening behaviour toward other users, Chronivox staff, or affiliates
  • Misused return/refund policies or payment systems in a fraudulent way

Why it matters: These policies protect our community from misuse, abuse, and potential harm, ensuring a fair shopping environment for everyone.

  • What Happens After Termination

If your account is terminated:

  • You may lose access to your order history, saved preferences, and personal data associated with your account
  • Any pending or future orders may be cancelled or restricted
  • Chronivox is not obligated to restore any content or account access after termination

Necessary: In some cases, we may still retain certain information to comply with legal obligations, prevent fraud, or enforce our rights.

  • Appeal or Contact

If your account was suspended or terminated in error, please get in touch with our support team at Support@Chronivox.com for clarification or to request a review.

We will evaluate your case fairly and respond as promptly as possible.

  • Our Right to Protect the Platform

Account termination decisions are made carefully and only when necessary to uphold the integrity of the Chronivox experience. This includes safeguarding:

  • Other customers’ safety and privacy
  • The accuracy of product listings and transactions
  • The proper use of our systems and services

Why it matters: These actions ensure Chronivox remains a secure and reliable destination for premium timepieces and excellent service.

  1. Changes to Our Terms

To remain compliant with evolving laws, technologies, and business practices, we reserve the right to update or revise these Terms of Service from time to time. These updates help ensure clarity, fairness, and legal alignment as we grow and improve your experience with Chronivox.

  • When and Why Changes Occur

Changes may be made for several reasons, including:

  • Updates in legal or regulatory requirements
  • Enhancements to site functionality or services
  • Introduction of new features, tools, or policies
  • Clarification or correction of previous language

Why it matters: Keeping our terms current ensures transparency and helps protect both our customers and our business.

  • Effective Immediately Upon Posting

Once any changes to the Terms are posted on this page, they take effect immediately unless stated otherwise. The “Last Updated” date at the top of the Terms will reflect the most recent revision.

  • Continued Use Means Acceptance

By continuing to use the Chronivox website or services after updated Terms have been posted, you acknowledge and accept those changes.

If you disagree with the revised Terms, we kindly ask that you discontinue use of the website or reach out to our support team for clarification.

Why it matters: This enables you to stay informed and make informed choices about your platform use based on the most current policies.

  • Stay Informed

We recommend reviewing this page periodically to stay informed about the current Terms of Service. Significant changes may also be communicated via email or site notifications, where appropriate.

Contact Information

At Chronivox, customer satisfaction and transparency are at the core of our service. Whether you have a question, need clarification about our policies, or require assistance with an order, we’re here to support you every step of the way.

  • How to Reach Us

For any inquiries related to your purchase, account, shipping, returns, privacy concerns, or our terms and policies, please feel free to contact our dedicated support team:

Email: compliance@chronivox.com

Our support representatives are trained to provide helpful, courteous, and timely responses, ensuring a smooth and satisfying experience.

Why it matters: Having a reliable line of communication ensures that your concerns are addressed efficiently and that you feel confident shopping with us.

  • Response Time

Our team strives to respond to all customer inquiries within 24–48 business hours. While we aim to be prompt, response times may vary during weekends, public holidays, or periods of high volume.

We appreciate your trust in Chronivox and are committed to providing you with the support and service you deserve. If there’s anything we can do to enhance your experience, please let us know.

Thank you for choosing Chronivox. We’re committed to providing you with a great experience.

Best Regards,

The Chronivox Team