Reliable Delivery to Your Doorstep

At Chronivox, exceptional service extends beyond quality products; it also includes the experience of receiving them. Our shipping policy reflects our unwavering commitment to ensuring every order is delivered accurately, securely, and on time. From the moment you place your order to the final delivery at your doorstep, we focus on making the process seamless, transparent, and worry-free. This section outlines everything you need to know about how we manage to ship.

  1. Processing Time

We understand the importance of timely delivery, which is why we prioritize quick and accurate order processing. Once your order has been confirmed and payment is verified, our fulfilment team begins preparing your package for dispatch without delay.

Below is a breakdown of how our order processing timeline works and what you can expect:

  • Standard Processing Timeline

All orders are processed within one business day after payment confirmation.

This includes:

  • Verifying payment details
  • Inspecting product availability
  • Preparing secure packaging
  • Generating shipping and tracking information

If your order is placed and paid for outside of regular business hours, we aim to begin processing it on the next business day.

Why it matters: A fast processing time ensures minimal waiting between your purchase and when your order is handed over to the courier.

  • Weekend and Holiday Delays

Orders placed on weekends (Friday evening to Sunday) or on public holidays may experience slight delays due to courier closures or limited operations.

In such cases, your order will be processed on the next working business day following the holiday.

Why it matters: Understanding these timing windows helps you plan, especially when purchasing gifts, attending events, or addressing time-sensitive needs.

  • Payment Confirmation Requirements

We begin processing only after we receive confirmation of full payment through your selected payment method.

  • For credit/debit card or digital wallet payments, confirmation is typically immediate.
  • For bank transfers or local payment methods in Pakistan, processing may begin once your transfer has been manually verified and confirmed.

Why it matters: Payment verification ensures that we are dispatching items to verified buyers and helps prevent processing delays due to incomplete or pending transactions.

  • Pre-Order or Special Product Handling

If your item is marked as a pre-order or custom order, its processing timeframe may be different. These details will be clearly stated on the product page or order confirmation.

Why it matters: Transparency in product timelines allows you to make informed decisions when selecting items that may have longer lead times.

Our Commitment

At Chronivox, we are committed to minimizing wait times while maintaining order accuracy and ensuring product quality. If any delays arise during the processing stage (e.g., out-of-stock item, payment issue), our team will contact you immediately with available options, ensuring you always have a smooth and hassle-free experience.

  1. Shipping Method

To provide a seamless and satisfying shopping experience, we offer free standard shipping on all eligible orders delivered within our serviceable regions in Pakistan. Our goal is to ensure every order reaches your doorstep reliably, safely, and with full transparency throughout the delivery process.

Below is a breakdown of how our shipping methods work and what you can expect after placing your order:

  • Courier Services & Delivery Partners

We partner with trusted national courier services to handle your deliveries, ensuring timely and safe transportation. All deliveries are handled by reputable logistics providers who specialize in nationwide parcel distribution.

You’ll benefit from:

  • Doorstep delivery service
  • Reliable parcel handling and package tracking
  • SMS or call notifications from the courier in some cases

Why it matters: Utilizing professional delivery networks ensures that your order arrives safely, even in remote areas.

  • Order Confirmation

Once your order has been shipped, you’ll receive a shipping confirmation email or message that includes:

  • Your tracking number
  • The courier company’s name
  • A link or instructions to track your shipment in real-time

You can track your parcel’s movement from our warehouse to your location, providing you with full visibility of your order status.

Why it matters: Tracking information empowers you to stay informed and plan accordingly for the delivery receipt.

  • Delivery Area Limitations

While we strive to cover as many regions as possible, there may be some restricted or inaccessible zones where courier delivery is not available. If your location falls outside standard service areas, our support team will notify you and assist with alternative arrangements.

Why it matters: We aim to ensure that every customer is informed and served fairly, even in areas with limited courier access.

  1. Delivery Time

We understand that prompt delivery is a crucial part of your shopping experience. That’s why we prioritize speed and reliability in every shipment we make. While we strive to deliver your products to you as quickly as possible, delivery timelines may vary depending on your location and other factors beyond our control.

Below are the key details regarding our delivery time expectations:

  • Standard Delivery Timeframe

Once your order has been processed and dispatched, most deliveries within Pakistan are completed within:

  • 3 to 4 business days in major cities and metropolitan areas
  • Up to 5 business days for remote or less accessible regions

This timeframe begins after the order has been marked as shipped and does not include weekends or public holidays.

Why it matters: Providing realistic delivery windows helps you plan accordingly and reduces uncertainty after the checkout process.

  • Location-Based Variations

Your geographical location influences delivery times. Orders shipped to:

  • Urban or central areas (e.g., Lahore, Karachi, Islamabad) are generally delivered faster
  • Rural or remote areas may require additional transit time depending on courier availability and route conditions

Why it matters: Geographic transparency helps manage expectations and improves customer satisfaction.

  • Potential Delays

While we do our best to ensure timely deliveries, certain circumstances beyond our control may cause delays, including:

  • Severe weather conditions
  • Courier strikes or disruptions
  • National holidays or regional lockdowns
  • Incorrect shipping details were provided at checkout

In such cases, we’ll work closely with our delivery partners to minimize delays and keep you informed through email or SMS updates.

Why it matters: Keeping you informed during delays builds trust and reinforces our commitment to service excellence.

  • Shipping Confirmation & Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking number and courier details. You can monitor the shipment in real-time and receive an estimated delivery date based on live courier updates.

Why it matters: Real-time tracking ensures peace of mind and full visibility throughout the delivery journey.

Our Commitment

Timely delivery is one of our top priorities. While occasional delays may occur, rest assured that every order is handled with care and urgency. If your package hasn’t arrived within the expected timeframe, our support team is available to assist you and resolve the issue promptly. You can reach out to us.

  1. Shipping Destinations

We are proud to serve customers across Pakistan and are committed to delivering high-quality products to your doorstep, wherever you are located within the country. To ensure consistent service, we currently focus our logistics operations within Pakistan. Here’s what you need to know:

  • Domestic Shipping Coverage

At present, all orders placed on our platform are shipped exclusively within Pakistan. This includes coverage for:

  • Major metropolitan areas (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)
  • Smaller cities and towns
  • Many rural or semi-urban locations, depending on the courier’s reach

Why it matters: Focusing on local deliveries enables us to offer faster service, accurate tracking, and enhanced support throughout your order journey.

  • No International Shipping (Yet)

We do not currently offer international shipping. However, we understand that interest in Chronivox products extends beyond Pakistan’s borders. If you are based outside of Pakistan and wish to place an order:

  • Please contact our support team at Support@Chronivox.com.
  • We will review your request on a case-by-case basis and explore possible solutions, such as international courier arrangements or third-party freight services.

Why it matters: While our infrastructure is currently focused on domestic logistics, we remain open to serving international customers with special handling where possible.

  • Future Expansion Plans

We continually work to grow and improve our services. As part of our long-term vision, international shipping is on our roadmap. We aim to expand our reach to selected countries shortly, based on customer demand and logistics readiness.

Why it matters: This ensures that Chronivox continues evolving with your needs while maintaining high standards of quality and reliability.

Our Support Is Just a Message Away

If you have any questions about whether your area is eligible for delivery or you’re located outside Pakistan and would like to explore potential options, please don’t hesitate to contact our customer service team. We’re here to guide you.

  1. Shipping Costs

At Chronivox, luxury should come with convenience. That’s why we’ve made shipping straightforward and stress-free so that you can focus on your order, not on hidden fees or extra delivery charges.

  • Free Standard Shipping

We proudly offer free standard shipping on all orders delivered within our covered regions across Pakistan. Regardless of the item size or total cart value, you won’t pay anything extra for the delivery of your products.

Why it matters: Transparent, no-cost shipping gives you added value and peace of mind, making your shopping experience simple and predictable.

  • No Hidden Delivery Fees

We never tack on surprise delivery costs at checkout. The price displayed on the product page is the final price you will pay, inclusive of all applicable charges, including taxes and standard shipping.

  • No packaging fees
  • No cash-on-delivery handling charges

Why it matters: We are committed to providing a clear and honest pricing policy so you can shop with confidence.

  • Special Shipping Requests

If you require a faster delivery option or prefer a specific courier service, please get in touch with our support team before placing your order. While standard shipping is free, custom shipping preferences may incur additional charges, depending on the courier’s rates and service availability.

Why it matters: Offering flexibility allows us to accommodate urgent or special delivery needs where possible.

  • Regional Delivery Limitations

Although shipping is free across most of Pakistan, some remote or hard-to-reach areas may require extra delivery time or coordination with local courier partners. We will notify you in advance if any such conditions apply to your location.

Shipping shouldn’t be a barrier between you and quality timepieces. With our zero-cost delivery policy, we ensure your Chronivox purchase reaches you safely and affordably.

  1. Order Tracking

At Chronivox, we understand the importance of staying informed after making a purchase. That’s why we’ve made it easy for you to track your order from dispatch to delivery, so you always know exactly where your package is and when to expect it.

  • Tracking Notification via Email

As soon as your order is packed and dispatched, you’ll receive an automated email containing:

  • Your tracking number
  • The courier service handling your delivery
  • A direct tracking link to monitor the shipment in real-time

Why it matters: This ensures full visibility and transparency, helping you plan your availability and avoid missed deliveries.

  • Real-Time Updates

Using the provided tracking number, you can view the progress of your shipment, including:

  • When the order leaves our warehouse
  • When it arrives at local sorting hubs
  • When it’s out for delivery to your address
  • Delivery confirmation once received

Why it matters: Real-time status updates provide peace of mind and allow you to track your purchase without needing to contact support.

Customer Support Assistance

If you have not received your tracking email within 24 hours of placing your order, or if the tracking number indicates no movement, please get in touch with our customer support team at Support@Chronivox.com. We’ll be happy to assist in locating your shipment or resolving any courier-related issues.

  • Multiple Items and Tracking Numbers

If you have ordered multiple items, they may be shipped separately for efficiency. In such cases, you will receive separate tracking numbers for each package, along with corresponding updates for each shipment.

We strive to deliver a seamless and transparent experience from our warehouse to your doorstep. With real-time order tracking, you’re always in control and up to date, because confidence in your purchase matters.

  1. Shipping Address

At Chronivox, we take every step to ensure your order is delivered accurately and on time. One of the most important factors in successful delivery is providing a correct and complete shipping address at the time of purchase.

  • Importance of Accurate Address Information

When placing your order, please make sure to enter the following details accurately:

  • Full recipient name
  • House/building number and street name
  • City, district, and postal code
  • Active phone number for delivery confirmation

Why it matters: Accurate address information enables courier services to deliver your package promptly and accurately, avoiding delays and misrouting. It also reduces the risk of returned shipments or undelivered parcels.

  • Incorrect or Incomplete Addresses

We are not responsible for delivery issues that result from:

  • Misspelt street names or city entries
  • Missing apartment or floor numbers
  • Wrong postal codes or contact numbers
  • Any other error submitted at checkout

Why it matters: Couriers rely solely on the address you provide. Errors may result in delayed delivery, returned items, or the parcel being delivered to the incorrect location.

Need to Update Your Address?

If you notice an error in your shipping address after placing your order, please get in touch with our support team immediately at Support@Chronivox.com.

We’ll do our best to make changes before the order is dispatched. However, once a shipment is in transit, we may not be able to reroute it.

Why it matters: Prompt action enables us to address issues promptly and avoid shipping disruptions.

  • Returned Shipments Due to Address Errors

If a package is returned to us due to an incorrect or incomplete shipping address, we will:

  • Notify you once the package is received back
  • Offer to reship the order (additional shipping charges may apply)
  • Alternatively, issue a refund (excluding shipping costs) if you no longer want the item

Our Recommendation

Before completing your checkout, take a moment to review your shipping address carefully. This small step ensures faster processing and accurate delivery, so your Chronivox experience remains smooth from start to finish.

  1. Order Confirmation

We believe in keeping you informed every step of the way. That’s why, immediately after you place an order, we send you an order confirmation to verify that your purchase has been received and is being processed successfully.

  • Confirmation Email

Once your order is successfully placed:

  • You’ll receive an order confirmation email at the address you provided during checkout.
  • This email will include key details such as:

ü  Your order number

ü  Summary of purchased items

ü  Billing and shipping information

ü  Estimated processing or delivery time

Why it matters: This confirmation is your assurance that we’ve received your order and are preparing it for shipment.

  • Didn’t Receive the Confirmation Email?

If you haven’t received an email within a few minutes:

  • Please check your spam or junk folder
  • Ensure that your email address was entered correctly during checkout
  • If the email is still missing, contact our support team at Support@Chronivox.com

Why it matters: Your confirmation email is important for tracking your order, requesting updates, or referencing in case of any return or support queries.

  • Keep It Handy

We recommend saving or bookmarking your confirmation email, as it includes all the information you might need if you:

  • Have a question about your order
  • Want to track your shipment
  • Need to initiate a return or exchange

We are committed to providing a seamless and transparent shopping experience. Your confirmation email marks the beginning of your order’s journey, from checkout to delivery, ensuring you’re informed and supported every step of the way.

  1. Order Cancellation

We understand that sometimes plans change. Whether it’s a simple change of mind or an update to your order, we do our best to accommodate cancellation requests, provided the request is made within our designated time window.

  • Cancellation Window

If you decide to cancel your order:

  • Please don’t hesitate to contact our customer support team within 24 hours of placing your order.
  • You can reach us via email at Support@Chronivox.com with your order number and reason for cancellation.
  • Cancellations requested after 24 hours may not be accepted, especially if the order has already been processed or shipped.

Why it matters: Our team begins preparing orders shortly after confirmation, so timing is critical to halt fulfilment successfully.

  • If the Order Has Already Shipped

Once your order has been dispatched:

  • Cancellation is no longer possible.
  • In such cases, you may need to wait for the item to be delivered and then initiate a return under our standard return policy.

Why it matters: This ensures clarity in expectations and helps avoid unnecessary back-and-forth or delays in the process.

  • Refund Process for Cancelled Orders

If your cancellation is approved before shipment:

  • You’ll receive a full refund to your original payment method.
  • Refunds are typically processed within 5 – 10 business days, depending on your bank or payment provider.

Customer satisfaction is our top priority. While we aim to offer flexibility, our cancellation policy is designed to strike a balance between customer convenience and efficient order processing. If you have any doubts or questions before cancelling, we encourage you to reach out to our support team. We’re here to help.

  1. Lost Packages

We take your delivery experience seriously. While we partner with trusted carriers and maintain high standards for order handling and tracking, we understand that rare situations may arise where a package is delayed or goes missing in transit.

  • Reporting a Lost Package

If your package hasn’t arrived within the estimated delivery timeframe:

  • Please first check the tracking information sent to your email to verify its status.
  • If there’s no update or it shows “delivered” but you haven’t received it, contact us at Support@Chronivox.com.
  • We may request additional details, such as confirmation from household members or neighbours, to assist us in our investigation.

Why it matters: Quick communication enables us to act promptly and increases the likelihood of resolving the issue without unnecessary delay.

  • Investigation with the Carrier

Once you notify us:

  • We’ll initiate a formal investigation with the shipping carrier to determine the location or status of your parcel.
  • This may take a few business days, depending on the carrier’s process and cooperation.

Why it matters: This step ensures we verify the package status accurately before proceeding with compensation or replacement.

  • Outcome and Resolution

If the carrier confirms the package is lost after investigation:

  • You will be offered the option of a replacement shipment at no additional cost, or
  • A full refund to your original payment method, based on your preference.

Why it matters: We want to make things right and ensure that you are not left at a loss for issues beyond your control.

  • Exceptions

Please note:

  • Chronivox is not responsible for packages lost due to incorrect shipping addresses provided by the customer. Always double-check your address during checkout.
  • In cases where delivery is marked as completed but the carrier confirms no loss, refunds or replacements will be evaluated on a case-by-case basis.

We are committed to delivering your order securely and promptly. In the rare event of a lost shipment, rest assured that Chronivox will work diligently to resolve the issue in your favour.

  1. Undeliverable Packages

At Chronivox, we strive to ensure the successful delivery of every order. However, certain circumstances may prevent a package from being delivered as expected. When this occurs, we follow a clear process to handle undeliverable shipments efficiently and fairly.

  • Failed Delivery Attempts

If the courier is unable to deliver the package due to:

  • An incomplete or incorrect shipping address
  • No one is available to receive the delivery at the provided location
  • Access issues, such as closed gates or security restrictions

The carrier will typically make a second delivery attempt. If the package still cannot be delivered, it may be returned to our fulfilment centre.

Why it matters: Accurate address details and availability at the delivery location help avoid delays and ensure smooth handoff.

  • Returned to Sender

If the delivery fails after all attempts:

  • The package will be marked as “undeliverable” and returned to Chronivox.
  • You will be notified of the return, along with guidance on how to proceed if you still wish to receive the product.

Why it matters: Returned packages incur extra shipping costs and delay your access to the item you ordered. Taking prompt action helps avoid unnecessary wait times.

  • Redelivery Fees

If the undeliverable package was caused by:

  • An incorrect address was entered during checkout, or
  • Customer unavailability to receive the item during delivery windows

You may be responsible for additional shipping charges to re-send the package.

Please get in touch with our support team at Support@Chronivox.com to arrange a new shipment or to clarify any issues you may have.

Why it matters: This policy encourages accurate order information and prevents the misuse of shipping resources.

Our Recommendation

To avoid undeliverable shipments:

  • Double-check your shipping address before completing your purchase to ensure accuracy.
  • Ensure someone is available to receive the delivery or provide special instructions if needed.

Our customer support team is always here to assist with any delivery issues and help ensure your order arrives as smoothly as possible.

  1. Cash on Delivery (COD)

We offer convenient and trustworthy payment options to ensure a smooth shopping experience. That’s why Cash on Delivery (COD) is our primary mode of payment across Pakistan.

  • What is COD?

With Cash on Delivery, you only pay for your order when it arrives at your doorstep. This means no advance payments are required; you hand over the full amount directly to the courier at the time of delivery.

Why it matters: COD adds an extra layer of trust and assurance, especially for first-time buyers or customers unfamiliar with online payments.

  • No Hidden Charges

We maintain complete transparency in our pricing. The total amount displayed at checkout is the exact amount you will pay upon delivery. There are:

  • No additional service fees
  • No surprise surcharges
  • No handling or payment gateway charges

Why it matters: Knowing the exact cost upfront builds confidence and eliminates uncertainty when shopping online.

  • Who Can Use COD?

COD is available for all customers within our delivery network in Pakistan. If your area qualifies for delivery, COD will automatically be offered as a payment option during checkout.

  • Things to Keep in Mind
  • Please ensure that someone is available at the delivery address to make the payment upon arrival of the order.
  • We recommend preparing the exact amount in cash to speed up the transaction with the courier.
  • In some high-value orders, our team may contact you via phone or email to confirm your order before dispatching.

Why it matters: A smooth COD process helps avoid delivery issues and ensures you receive your order on time without delays.

If you have any questions about COD payments or encounter any issues during delivery, please don’t hesitate to contact our support team. We’re always ready to assist.

  1. Contact Information

At Chronivox, your satisfaction is our top priority, from the moment you place your order to the moment it arrives at your doorstep. If you have any questions, concerns, or need clarification about our shipping policy, tracking updates, delivery issues, or general logistics, our dedicated customer support team is here to help.

  • How to Reach Us

You can get in touch with us easily by emailing:

Email: Support@Chronivox.com

Our team responds promptly to all inquiries during business hours, and we strive to resolve all shipping-related concerns as quickly and efficiently as possible.

Why It Matters:

Effective communication ensures a smooth and confident shopping experience. Whether you’re a first-time customer or a returning client, we’re here to guide you through every step of the shipping process.

If you have any questions or concerns about the delivery of your order, please don’t hesitate to contact us. Your trust in Chronivox means everything to us, and we’re here to uphold it.

Thank you for shopping with Chronivox, where we prioritize quality and care in every step of the journey from our store to your hands.

Best Regards,

The Chronivox Team