Ensuring Your Satisfaction

Delivering exceptional quality and service is at the heart of everything we do. We strive to provide a premium shopping experience, ensuring that every customer feels confident and satisfied with their purchase. To support this commitment, we offer a clear and customer-friendly 7-day return policy on all eligible products.

If your purchase doesn’t meet your expectations, whether due to fit, change of preference, or product concerns, you may return the item within 7 days of receipt, provided it complies with our return conditions.

  1. Eligibility for Returns

At Chronivox, customer satisfaction is at the core of everything we do. While we strive to ensure that every purchase meets or exceeds your expectations, we recognize that there may be instances where a return is necessary. To provide a smooth and transparent return process, we offer a 7-day return window from the date of delivery.

To qualify for a return and refund, the item must meet the criteria outlined below:

  • Product Condition

All returned items must be in brand-new, unused, and undamaged condition. Specifically:

  • The item must show no signs of wear, scratches, scuffs, dents, or tampering.
  • It must not have been worn, activated, resized, modified, or altered in any way.
  • Protective films or seals must remain intact and unremoved.

Thorough Inspection for Your Peace of Mind

Why it matters: This requirement helps ensure that returned products are suitable for restocking and resale, maintaining the same quality standards for all our customers.

  • Original Packaging and Contents

The returned product must be accompanied by all original packaging and included items, such as:

  • The branded presentation box or case
  • Instruction manuals, warranty cards, and authenticity certificates
  • Any additional accessories (extra straps, tools, tags)
  • Promotional items, freebies, or bundled gifts

All packaging materials, inserts, barcode tags, and branded wrappings must be returned in their original, unmarked, and undamaged condition. Missing any of these elements may result in a partial refund or the return being rejected.

Why it matters: Complete and intact returns enable us to efficiently validate the product’s authenticity and condition, thereby expediting both quality checks and refund processing.

  • Return Timeframe

It’s crucial to initiate the return within seven calendar days from the date the item is marked as ‘delivered’ in our courier tracking records. This ensures your return request is processed within the allowed timeframe.

  • Returns requested after this window will not be accepted unless the item is defective or falls under a valid warranty claim.
  • We recommend contacting our customer support team immediately upon receiving the item if you notice any issues or intend to return it.

Why it matters: A clearly defined return window allows us to maintain inventory control, verify eligibility promptly, and serve all customers more efficiently.

  • Ineligible Items

Certain products are not eligible for return, including:

  • Items sold as final sale, on clearance, or at promotional discount prices
  • Products showing wear, misuse, accidental damage, or unauthorized repairs
  • Returns missing original packaging, parts, or essential documentation
  • Custom-made or special-order items, unless demonstrably defective

If a returned item is found to violate our return policy or eligibility conditions, it may be refused and either:

  • Returned to you at your expense
  • Subject to a deduction from the refund for missing parts or handling

Why it matters: These restrictions help prevent the misuse of the return process, ensure fairness across all transactions, and maintain the integrity of our product offerings.

Our Commitment to Fair Returns

All returned items undergo a thorough inspection upon arrival. If your product meets all return requirements, we will issue a full refund or initiate the requested steps.

Should the item be found ineligible for return due to misuse or missing components, it will be shipped back to you without a refund.

If you’re unsure about the return eligibility of your item, we recommend contacting our Customer Support Team before initiating the return. We are here to assist and ensure your experience remains smooth and stress-free.

  1. Return Process

We aim to make the return process as simple, transparent, and customer-friendly as possible. If your item qualifies under our return policy and you’d like to send it back, please follow the steps outlined below to ensure a smooth and timely resolution.

  • Contact Our Support Team

To initiate the return process, please get in touch with our Customer Support team within seven calendar days of receiving your order.

  • Email: return@Chronivox.com
  • Include the subject line: “Return Request – Order # (Your Order Number)”

Our team will verify your return eligibility and guide you through the following steps. Timely communication is essential to ensure your return is accepted within the allowed timeframe.

Early contact with our Customer Support team is crucial. This ensures your return request is logged and processed within the permitted return window.

  • Submit Required Return Details

To speed up verification and approval, please include the following information in your return request:

  • Proof of purchase (sales receipt, invoice, or packing slip)
  • Order number
  • Product name and model
  • Date of purchase and date the item was received
  • Clear photos of the product (including packaging and any damages)
  • Reason for return (e.g., incorrect item, change of mind, product defect)

Providing complete and accurate details helps us evaluate your request more efficiently and avoid delays in processing.

Why it matters: Thorough documentation protects both parties and supports quicker resolution of your return.

  • Receive a Return Shipping Label

Once your return request is approved, our team will issue a prepaid return shipping label via email. This label must be used to send the item back through the designated courier service.

  • The return label is unique to your case and must not be shared or reused.
  • Instructions on how to print and attach the label will also be provided.

Why it matters: A pre-approved shipping label ensures secure, traceable return delivery and prevents lost or delayed packages from occurring.

  • Repack the Item Securely

Before shipping, ensure your product is carefully and securely packaged to prevent damage during transit. We recommend:

  • Using the original packaging where possible
  • Placing any loose accessories or documents in sealed pouches or bags
  • Adding bubble wrap or padding for extra protection

Why it matters: Items damaged in return transit due to poor packaging may not qualify for a refund.

  • Return Shipment

Drop off the package at your nearest courier branch or schedule a pickup, as per the return instructions provided. Once shipped, retain the tracking number or receipt for your records.

  • Please ship the item within two business days of receiving the return label.
  • Returns shipped after this period may be considered invalid unless pre-approved by our team.

Why it matters: Prompt return shipment helps us process your refund in a timely and efficient manner.

  • Refund Processing Time

Once we receive the returned item, it will go through a quality inspection to verify that it meets our return eligibility criteria. If approved:

  • Refunds are typically issued within 10 business days
  • You will receive a confirmation email once the refund is processed
  • Refunds are made via the original payment method unless otherwise arranged

If your return is rejected due to non-compliance (e.g., used, damaged, or incomplete), we will notify you of the reason, and the product may be sent back to you at your expense.

Why it matters: Understanding the timeline sets clear expectations and allows you to track the progress of your return.

  1. Refunds

Our goal is to make the refund process clear, fair, and timely. Once your returned item is received and approved, we will issue a refund to your original payment method. This ensures transparency and consistency in all financial transactions.

Depending on how you paid for your order, here’s how refunds are processed:

  • Refunds to Credit or Debit Cards

If you paid using a credit or debit card, your refund will be issued directly back to the same card you used at checkout.

  • Refunds typically reflect in your account within 7–10 business days after processing, depending on your bank’s policies.
  • You will receive an email confirmation from us once the refund has been initiated.

Why it matters: Returning the funds to the original card ensures a secure and traceable transaction that complies with payment gateway regulations.

  • Refunds to Local Payment Methods

For customers in Pakistan who used bank transfer, Easypaisa, JazzCash, or other local payment methods, the refund will be issued to the same bank account or wallet used for the original transaction.

  • Our team will reach out to confirm your refund details before processing.
  • In some cases, we may request that you share your bank or wallet account number again for verification purposes.

Why it matters: Refunding through the same method helps avoid misdirected payments and ensures compliance with local banking practices.

  • Refund Processing Timeline

Please allow up to 10 business days for the refund to appear in your account after we have received and inspected the returned item.

  • The refund timeline may vary slightly based on your payment provider or financial institution.
  • We will notify you via email as soon as your refund is processed.

Why it matters: Clear timelines help set expectations and reduce uncertainty during the return process.

Questions or Delays? We’re Here to Help

If you do not see the refund in your account within the expected timeframe or encounter any issues, our customer support team is ready to assist you.

  • Email: return@Chronivox.com
  • Provide your order number and return reference for faster assistance
  1. Important Notes

To ensure a smooth return and refund experience, please carefully review the following key conditions and clarifications that apply to all returns. These points help maintain transparency, set clear expectations, and prevent misunderstandings during the return process.

  • Shipping Costs Are Non-Refundable

If shipping charges paid at the time of purchase are non-refundable, regardless of the reason for return.

  • Even if your item qualifies for return or refund, the delivery fee incurred during the original shipment will not be reimbursed.
  • This includes standard, express, or any special delivery method charges.

Why it matters: Shipping costs are paid to third-party carriers, and therefore cannot be reclaimed or refunded once delivery is completed.

  • Return Shipping Responsibility

If the return is initiated for reasons other than product defects (such as change of mind, wrong order placement, or customer preference), you are responsible for:

  • Covering the cost of return shipping
  • Selecting a reliable courier service for safe delivery

Please note that we are not liable for any packages that are lost or damaged during the return shipping process.

Why it matters: This policy encourages careful purchasing decisions and ensures that return logistics are handled efficiently.

  • Product Inspection Before Refund

Every returned item undergoes a thorough quality inspection by our customer service team before a refund is approved. Items will be carefully examined for:

  • Signs of wear, scratches, tampering, or damage
  • Completeness, including packaging and accessories
  • Cleanliness, as refunds will not be issued for products returned with dust, dirt, or other residue

If an item fails inspection, it will be returned to the sender without eligibility for a refund. Warranty claims or returns do not cover issues arising from poor handling or contamination.

Why it matters: This ensures that only products in resellable condition are accepted for return, protecting the integrity of our product offerings.

  • Fixed Pricing Policy

All prices displayed on our website are final and inclusive of applicable taxes and duties.

  • There are no hidden fees or additional charges beyond what is shown at checkout.
  • Price adjustments are not available for orders placed before promotions or discounts are applied.

Why it matters: Transparent pricing creates trust and consistency in your shopping experience.

We recommend reviewing these notes before submitting a return request to avoid delays or rejections. If you have any questions about your return eligibility or these terms, please feel free to contact our support team for assistance.

  1. Exchanges

We understand that sometimes you prefer a different model, color, or style after making a purchase. To ensure a smooth and efficient process, we adhere to a “return and reorder” policy for all exchanges.

  • How to Exchange an Item

If you would like to exchange your product for another item, size, or variation:

Initiate a Return

  • Begin by submitting a return request for the product you received. Please ensure it meets our return eligibility criteria regarding condition, packaging, and timeframe.

Place a New Order

  • Once your return is in process (or even before it’s completed), you can place a new order for the item you’d like to replace it with. This enables us to process and ship your preferred product promptly.

Why we do this: This approach simplifies inventory management, ensures faster shipping of your new item, and avoids delays caused by holding items for exchange.

Important Notes:

  • Exchanges are treated as separate transactions for clarity and accuracy.
  • The returned item must be inspected and approved before a refund for the original purchase is issued.
  • The new item will be processed as a new order, with standard shipping and payment terms applied.
  • If your original purchase included a promotional offer (e.g., a gift or discount), it may not be carried over to the new order unless the promotion is still active.

Why it matters: Handling exchanges through the return process ensures transparency and maintains our high standards for product handling, fulfillment, and customer satisfaction.

If you’re unsure which product is right for you or need help placing a new order after returning an item, our customer support team is happy to assist.

  1. Restocking Fee

While we strive to make our return process as smooth and customer-friendly as possible, there are cases where returned products do not meet our standard return eligibility criteria. In such situations, a restocking fee of 10% may be applied to cover the costs of handling, inspection, and repackaging associated with the return.

  • When a Restocking Fee Applies

A restocking fee may be deducted from your refund amount in the following scenarios:

  • The product is returned with minor cosmetic wear, scuffs, or missing protective films.
  • The item is not in its original condition or packaging, even if functional.
  • Original accessories, documentation, or promotional items are missing.
  • The item was returned outside the approved 7-day return window (only if an exception was granted).
  • The return was initiated without prior communication or approval from our support team.

Why It Matters: Restocking fees help us maintain product integrity, ensure fair resale value, and discourage improper return practices that could impact future customers.

  • Transparency in Deductions

If a restocking fee is applied, it will be communicated to you during the return process. The 10% deduction will be subtracted from the total refund issued to your original payment method.

We always aim to inspect returned products fairly and reasonably. Our team will only apply a restocking fee when the returned item does not fully meet our established return conditions but is still resalable after necessary adjustments have been made.

  1. Contact Information

We understand that questions or concerns may arise during the return or refund process, and we are committed to supporting you every step of the way. If you require assistance, clarification, or would like to speak with a representative regarding this Return and Refund Policy, our dedicated customer support team is readily available to help.

  • How to Reach Us

You can contact us directly at return@Chronivox.com for all return-related queries, policy questions, or order-specific concerns. Please include your order number, full name, and a brief description of your issue to help us assist you more efficiently.

We aim to respond to all inquiries promptly, typically within one to two business days, and we will always strive to provide a fair, transparent, and timely resolution.

Our Commitment to You

At Chronivox, customer satisfaction is not just a promise; it’s part of who we are. Whether you’re exploring our timepieces or requesting a return, your experience is important to us. Our support team is committed to ensuring that your concerns are heard, addressed, and handled with professionalism, care, and respect.

Thank you for choosing Chronivox, where quality and satisfaction go hand in hand.

Best Regards,

The Chronivox Team