Privacy Policy – Chronivox

Welcome to Chronivox

At Chronivox, we are committed to protecting your privacy. This Privacy Policy explains how Chronivox collects, uses, shares, and protects your information when you visit our website at www.chronivox.com and make purchases from our organised selection of watches and products. For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy. By using our Site, you agree to the practices described in this Privacy Policy.

Information You Provide Directly

When you use Chronivox’s website or interact with our customer services, you may be asked to provide personal information. This information helps us deliver products and services efficiently, maintain secure accounts, and enhance your overall experience with us. Below is a breakdown of the types of information you may directly share and how we use it:

Contact Details

We may collect your full name, email address, phone number, and physical address. These details are essential for:

Processing your orders: We require your contact details to confirm your purchase and communicate order-related updates.
Shipping your products: We use your address and phone number to coordinate with courier services and ensure timely delivery.
Customer Communication: Your email address and phone number enable us to contact you promptly in case of order issues, delivery confirmations, or other support queries.
Order Information

This refers to specific information related to the purchases you make, such as:

Billing address and payment method (e.g., credit/debit card, bank transfer)
Shipping address to deliver your order
Transaction details, including product names, quantities, prices, and delivery tracking

We collect and use this information to verify payments, prevent fraud, issue invoices, manage returns or exchanges, and fulfil legal or accounting obligations.

Account Creation

When you choose to create an account on Chronivox, you provide information including:

Username and password to log in securely
Security preferences, such as security questions or two-step authentication settings

Creating an account allows you to:

Track your orders and shipping status
Access your order history and saved items
Manage personal details and communication preferences
Participate in loyalty programs or promotional campaigns

All account information is stored securely, and we encourage you to keep your login credentials confidential.

Shopping Activity

We collect details about your behaviour on the Site, including:

Items you view, add to cart, or save for later
Your browsing patterns and product interests

This data helps us:

Recommend relevant products tailored to your preferences
Enhance your shopping experience by remembering your activity
Understand which products are popular and improve our offerings

We may use cookies and similar technologies to collect this information seamlessly.

Loyalty Programs, Reviews, and Referrals

If you take part in loyalty programs, write product reviews, or refer a friend, we collect the related data such as:

Loyalty points earned and redeemed
Review the content and rating submitted
Referral links or codes used to invite others

This allows us to:

Manage your participation in rewards or promotional programs
Display authentic customer reviews for other users
Track successful referrals and issue rewards or discounts

Participation in these features is optional, and you can choose not to engage.

Customer Support Interactions

Whenever you reach out to us through:

Email
Live chat
Phone calls
Social media messages

We may store the conversation details, including:

The nature of your query or complaint
Any order-related or personal information you share
Resolutions provided by our support team

This helps us:

Resolve current and future issues faster
Train our customer service team
Monitor and improve support quality

We keep these records securely and only for as long as needed to fulfill service and legal obligations.

By voluntarily providing this information, you enable us to serve you more effectively. However, you always have the option to limit the information you share, although this may impact your ability to access certain services or features on our Site.

Automatically Collected Information

When you visit Chronivox’s website, certain information is collected automatically in the background. This type of data often referred to as “Usage Data” does not typically identify you personally but helps us understand how you interact with our website. We use this data to improve our services, personalize your experience, and ensure the technical functionality of the Site.

This information is gathered using tools such as cookies, pixels, and analytics technologies that track usage behavior. Below are the key types of usage data we collect:

Device and Browser Details

When you access our website, we automatically collect technical details about the device and browser you’re using, including:

Type of device (e.g., mobile phone, tablet, desktop)
Browser name and version (e.g., Chrome, Safari, Firefox)
Operating system (e.g., Android, iOS, Windows)
Screen resolution and language settings

Why We Collect This:

This information helps us ensure that the website functions smoothly on your device and appears correctly. For example, we can adjust layouts for mobile users, troubleshoot compatibility issues, and ensure that the website’s overall performance remains consistent across different platforms.

IP Address and General Location

Every time you visit our Site, we capture your IP address—a unique number assigned to your internet connection. Based on your IP address, we can estimate your approximate geographic location (such as country, region, or city).

Why We Collect This:

To personalize content, such as displaying the correct language or currency
To comply with regional regulations and provide relevant legal information
To detect suspicious or unauthorized activity, such as repeated login attempts or bot traffic
To understand where our visitors are coming from, which helps us expand or improve our services

Note: We do not use your IP address to pinpoint your exact location or identify you personally.

Site Behavior and Interaction Data

We track how visitors interact with our Site, including:

Pages you visit and how long you stay on them
Buttons or links you click
Items you view or add to your cart
How do you navigate from one page to another
Whether you encountered any errors or broken links

Why We Collect This:

To understand what interests you the most
To improve how information is organized and presented on the website
To detect and fix usability or performance issues
To evaluate the success of promotions, new features, or design changes

This behavioral data helps us analyze patterns, optimize the user journey, and offer a seamless browsing and shopping experience tailored to your needs.

How This Information Is Collected

We use technologies such as:

Cookies: Small text files stored on your device that remember your preferences and actions
Web Beacons/Pixels: Invisible images or scripts that track how you interact with content
Analytics Tools: Services like Google Analytics that collect aggregated data to help us improve website performance

You can manage how your browser handles cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

Information from Third Parties

At Chronivox, we collaborate with reliable third-party partners to manage and enhance our website, process transactions, analyze customer behavior, and deliver targeted marketing. These trusted providers share limited information with us to help enhance your shopping experience, ensure data security, and improve our operational efficiency.

Below are the main types of third-party services we use and the kinds of data we may receive from them:

Website Hosting and Management Platforms

Our website is built on WordPress, an open-source content management system. WordPress allows us to:

Design and update our website interface
Publish content, product pages, and blogs
Manage customer accounts and product listings
Integrate necessary plugins for extra functionality

We may use WordPress plugins or themes developed by third-party vendors (such as Elementor or Yoast), which may collect or process user information on our behalf.

What We Receive:

Form submissions and inquiries (e.g., contact forms or newsletter sign-ups)
Order data if WooCommerce or similar e-commerce plugins are used

Order data typically consists of the following:

Customer Name: The full name of the person placing the order.
Billing Information: This includes the billing address, phone number, and email address, which are used to generate receipts, verify transactions, and communicate order confirmations.
Shipping Information: The delivery address where the product should be shipped. It may differ from the billing address.
Product Details: A list of the products you’ve purchased, including quantity, size, colour, or any customisations selected.
Order Number & Status: A unique ID assigned to each order and its current progress (e.g., processing, shipped, completed, refunded).
Payment Method: The selected payment gateway (e.g., credit card, PayPal) and confirmation of payment (note: we do not store your full card or bank details).
Shipping Method & Cost: Details about your chosen delivery method and its associated charges.
Discounts or Promo Codes Used: If you applied any coupons or discounts, that information is stored along with the order.

Why We Collect This Data

To process and confirm your order.
To generate invoices and receipts
To arrange and track delivery
To contact you if there are any issues with your purchase
To offer customer support and handle returns or refunds
To analyse purchasing trends and improve our inventory and services

How This Data is Protected

All order data is securely stored within our WordPress database, protected by encrypted connections (SSL) and industry-standard security practices. Only authorised personnel have access to order details, and we do not share your order data with third parties beyond those directly involved in processing or delivering your order (e.g., couriers or payment providers).

Plugin-related analytics or performance metrics
Error reports and user interaction feedback

Why It Matters:

These tools enable us to run a responsive, user-friendly website, process your requests efficiently, and maintain the performance and security of our online store.

Secure Payment Gateways

For orders placed through our website, we support secure bank transfers and local payment methods widely used and trusted across Pakistan. Instead of collecting sensitive payment data directly, we work with reputable banking channels and regional gateways to ensure your payments are processed smoothly and securely.

What We Receive

When you complete your purchase using a bank transfer or local payment option (e.g., Easypaisa, JazzCash, bank deposit)

Transaction Confirmation: Whether your payment was received successfully or is pending.
Basic Billing Information: This includes your full name, email address, phone number, and both billing and shipping addresses.
Reference or Transaction Number: Provided by your bank or payment service to help us verify and track the payment.
Order Details: Includes the products purchased, payment amount, and selected payment method.

What We Don’t Receive or Store

We do not collect, store, or have access to your:

Bank account number
Debit or credit card information
Easypaisa or JazzCash account credentials
Any PINs or secure authentication data

All sensitive information is entered and processed directly through your bank or mobile payment app, outside our website. These platforms use their secure systems to complete the transaction.

Why It Matters:

We use bank transfers and trusted local payment methods, which enable us to offer you convenient and widely accepted options that align with the preferred payment methods of people in Pakistan. By relying on secure banking channels and mobile payment platforms, we ensure that every transaction is safe, transparent, and traceable. This approach also helps us remain fully compliant with local financial and data protection regulations. Most importantly, because we never collect or store your sensitive banking or card details, the risk of fraud or data misuse is significantly reduced, giving you greater peace of mind while shopping with us.

Analytics and Marketing Tools

To learn how visitors interact with our website and marketing content, we use tools such as:

Google Analytics
Meta (Facebook) Pixel
Mailchimp, HubSpot, or similar email marketing services

What We Receive:

Aggregated data on page views, session duration, bounce rates, and click behaviour
Data about traffic sources (e.g., ads, email campaigns, search engines)
Insights into user preferences, engagement levels, and conversion rates

Why It Matters:

This helps us improve website usability, deliver better content, and send more relevant offers and emails to our customers.

Advertising Partners and Networks

If we run advertising campaigns through third-party ad networks or platforms (e.g., Google Ads, Meta Ads), we may receive general feedback on the performance of those ads.

What We Receive:

Non-personal data, such as the number of ad impressions, clicks, or conversions
High-level demographic insights (e.g., age ranges, general interests)
Data showing which ads led you to our Site

Why It Matters:

We use this information to better target our ads, reduce irrelevant marketing, and offer you personalised promotions based on your interests.

How We Protect Data from Third Parties

All third-party services we use are selected based on their reputation, compliance with privacy laws, and ability to secure user data. We ensure that any data shared between Chronivox and these providers is:

Used strictly for operational, legal, or analytical purposes
Protected using secure encryption and storage methods
Never sold or misused in violation of your privacy rights

We also review third-party plugin updates regularly to maintain security and performance.

How We Use Your Personal Information

At Chronivox, the information you share with us—whether directly or through interactions on our website—is used to ensure a seamless shopping experience, protect your data, enhance your user journey, and fulfil our legal and service commitments. Below is a detailed breakdown of how we use your personal information:

Order Fulfilment & Transaction Management

Every time you make a purchase, we use the personal and transactional details you provide to:

Process your payment securely
Confirm your order and send order-related notifications
Prepare your items for dispatch
Ensure smooth delivery through accurate shipping details
Handle exchanges, returns, and refunds where applicable

Why It Matters:

This is the core function of our service. Without this information, we cannot fulfil your order, update you on delivery, or support you in case of an issue.

Account Creation & Management

If you choose to create an account on the Chronivox website, we collect data such as your name, email, password, saved addresses, and preferences to:

Help you log in securely
Give you easy access to your past orders
Enable faster checkout through saved details
Allow you to track loyalty points, saved items, and referrals

Why It Matters:

Your account enhances your shopping experience by saving time, tracking orders, and personalising product recommendations.

Personalised Marketing & Advertising

With your consent (where applicable), we may use specific details—like your browsing behaviour, purchase history, and location to:

Send emails or messages with product updates and offers
Show relevant ads through platforms like Google Ads or Meta Ads
Tailor promotions to your preferences and needs

What Tools May Be Used:

Google Analytics, Facebook Pixel, email marketing tools like Mailchimp or HubSpot

Why It Matters:

You get timely, relevant content and promotional offers—without being overwhelmed by ads that don’t interest you.

Fraud Detection & Security Monitoring

To protect your account and transactions, we analyse behavioural patterns, device usage, and IP addresses to:

Prevent unauthorised access to your account
Identify suspicious activities like repeated failed login attempts
Flag duplicate orders or unusual behaviour that may indicate fraud

Why It Matters:

This protects you, your payment methods, and our platform from harmful misuse or fraud, especially during payment and checkout processes.

Customer Service & Support Improvement

When you reach out via email, chat, or contact forms, we collect the content of your inquiries along with your account or order details to:

Help our support team respond accurately and promptly
Track the status of your issue or feedback
Improve our overall service quality based on recurring concerns or suggestions

Why It Matters:

Understanding your concerns helps us improve the way we assist you and refine our services overall.

Legal Compliance & Operational Requirements

We may use your information when required by law or when necessary to:

Maintain records for accounting or regulatory purposes
Cooperate with lawful investigations, audits, or legal processes
Enforce our website’s terms and conditions or privacy policies

Why It Matters:

Certain data must be kept by law for a specific period or provided to legal authorities upon request.

All personal data is processed with care, used only for legitimate business purposes, and handled in line with Pakistan’s applicable privacy and consumer protection laws. We do not sell or use your data for unauthorized purposes.

Information Sharing

Protecting your personal information is one of our top priorities. We do not sell, trade, or rent your data to any third parties. However, in specific situations where we need to operate our services, we may share your information securely and responsibly with trusted entities.

These disclosures are strictly limited to what is necessary for the functionality of our website, the fulfillment of your orders, and compliance with applicable laws and regulations. Below is a breakdown of the situations where information sharing may occur:

Service Providers

To ensure a smooth and secure shopping experience, we collaborate with a select group of carefully vetted third-party service providers. These include:

Shipping companies (e.g., courier and logistics partners)
Order management systems
Payment gateways (for order confirmation and billing)

These partners assist us in essential tasks such as:

Processing and delivering your orders
Handling payments securely
Providing customer service support
Sending transactional or status-related notifications

What We Share:

Your name, contact details, and shipping address (for delivery purposes)
Order-related information, including product and payment status
Limited billing information when required (e.g., email, billing address)

Why It Matters:

These service providers act as extensions of our team, enabling us to operate efficiently and serve you better. Each one is contractually obligated to keep your data confidential and use it only to provide the requested service.

Legal Authorities and Compliance

In rare circumstances, we may be legally required to share your data with law enforcement agencies, regulatory authorities, courts, or other entities when:

It is necessary to comply with the law or an enforceable government request
It helps to detect, prevent, or address fraud, security breaches, or criminal activity
It is essential for protecting the safety, rights, and property of Chronivox, our customers, and others

What We May Share:

Identity-related details (e.g., name, address, contact information)
Order history or site activity logs (where relevant to the investigation)

Why It Matters:

Sharing such data in compliance with Pakistani law helps us protect our customers, uphold the integrity of our services, and cooperate with legal systems when necessary.

Our Commitment to Your Privacy

Every third party with which we share data is carefully vetted and must adhere to strict data protection policies. We ensure that:

Only the minimum necessary information is shared
Your data is used solely for the intended purpose
Confidentiality agreements bind all service providers
Your information is not used for independent marketing or profiling without your explicit consent

We Do NOT Share for Marketing by Others

Chronivox will never sell or share your personal information for third-party marketing. We may use analytics tools to improve our marketing internally (such as Google Analytics or Meta tools), but external parties will not contact you on our behalf unless you have explicitly given your consent.

Security Measures

We are committed to protecting your data from unauthorised access, misuse, loss, or disclosure through a combination of technical, administrative, and physical safeguards. While no system can guarantee absolute security, we continually work to keep your information safe and minimize any potential risks.

Here’s how we protect your data at every level:

Website Security Technologies

Our website is built on WordPress, and we actively maintain a secure environment by implementing the following tools and practices:

SSL Encryption (HTTPS): All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology, ensuring that sensitive information (like login credentials or contact forms) is protected from interception.
Firewall Protection: We use advanced firewall tools and security plugins to block suspicious activity and prevent unauthorised access to our backend systems.
Regular Software Updates: We keep WordPress, plugins, and server components regularly updated to fix vulnerabilities and stay ahead of threats.
Secure Hosting Environment: Our website is hosted on secure, reputable servers that use modern protective protocols and backup systems.
Data Access Controls

We limit access to your data strictly to authorised team members or service providers who need it to perform their job. Strict confidentiality agreements bind these individuals or entities, and they have received training in data privacy and security protocols.

Safe Checkout and Payments

When you place an order on Chronivox, your payment is processed through secure bank transfers or trusted local gateways in Pakistan. These providers use industry-standard encryption and comply with local financial regulations to ensure your financial information remains confidential.

Importantly:

We never store or access your complete credit/debit card or banking information.

Account Protection

If you create a customer account on our website:

Your password is stored securely using encryption methods.
You are encouraged to use a strong, unique password and avoid sharing it with anyone.
We recommend logging out after each session, especially on shared devices.

If you suspect unauthorised access to your account, we urge you to contact us immediately so we can take appropriate action.

Ongoing Monitoring and Threat Prevention

We actively monitor our systems for:

Malicious activity or login attempts
Website vulnerabilities and plugin performance
Suspicious behaviour or transaction patterns

Our security plugins and service providers alert us to potential risks, enabling us to respond swiftly to threats before they can affect your data.

Why It Matters

By combining advanced digital safeguards with practical data protection protocols, Chronivox aims to offer a safe and trusted shopping experience. While we take every possible step to protect your data, it’s essential to understand that no website or system can be 100% secure.

We recommend taking additional basic precautions to protect your data, such as using secure internet connections, enabling device-level protection, and avoiding sharing personal details over unsecured platforms.

Cookies and Tracking Technologies

At Chronivox, we use cookies and similar tracking technologies to enhance your experience on our website, ensure smooth functionality, and better understand how our visitors interact with our content. These small data files are stored on your browser or device when you visit our website, and they serve various helpful purposes.

Below is a breakdown of the types of cookies we use, what they do, and how they contribute to your browsing and shopping experience:

Remembering Your Preferences

Cookies help us store your personal preferences so that you don’t have to reset them every time you visit the Site. This includes:

Keeping items in your cart, even if you leave the website and return later
Remembering your preferred language or currency
Saving your login information (if you choose to stay logged in)

Why It Matters:

This creates a more convenient and seamless experience, especially for returning visitors or customers who take the time to browse and make a purchase.

Improving Site Functionality

We use cookies to enhance the technical performance of our website, including:

Speeding up page load times by caching important data
Reducing the need for repeated server requests
Ensuring smoother interactions with plugins and design features (e.g., sliders, filters)

Why It Matters:

These technical improvements help the Site respond faster, work more reliably, and feel more intuitive during use.

Website Analytics

We rely on tools like Google Analytics to track how users navigate the Site. These cookies collect anonymous data such as:

Pages visited and time spent on each
Click behaviour and navigation flow
Devices or browsers used

Why It Matters:

This data provides us with insight into what’s working (and what’s not), allowing us to continuously improve layout, content, product placement, and overall user experience.

Advertising and Retargeting

We also use marketing cookies, such as those from Facebook Pixel or Google Ads, to show you relevant ads based on your browsing activity.

These cookies help us:

Show you the products you recently viewed
Remind you of items left in your cart
Tailor promotional content on other websites or platforms you visit

Why It Matters:

This allows us to provide a more personalised shopping journey, reduce spammy or irrelevant ads, and increase the chances of connecting you with products that interest you.

Managing Your Cookie Preferences

You have complete control over how cookies are used:

Most browsers let you block or delete cookies through their settings.
You can choose to allow essential cookies only or block all third-party cookies.
Please note That Disabling certain cookies may affect the functionality of specific website features, particularly those related to cart tracking or personalized offers.

Your Privacy with Cookies

Your privacy is a core priority. While cookies help us understand site behavior and personalize your experience, they never store sensitive information, such as passwords or credit card numbers. We use them only for operational, analytical, and marketing purposes, and all data is handled in compliance with relevant data protection standards.

Third-Party Links

As part of providing you with a richer and more informative experience, the Chronivox website may contain links that direct you to websites or platforms operated and maintained by external third parties. These links may be found in various parts of our website, such as:

Product pages (e.g., brand-specific content or specifications)
Blog posts or articles (e.g., styling tips or watch care guides)
Promotional banners or affiliate links
Social media icons (e.g., Facebook, Instagram, YouTube)
External checkout pages or shipping tracking tools
Embedded videos or interactive tools

These third-party websites are not owned, operated, or controlled by Chronivox, and we do not assume any responsibility for their content, policies, or security practices.

Why You May Be Redirected

You may be redirected to a third-party site for various reasons, including but not limited to:

Tracking your parcel via a logistics partner’s website
Processing a payment through a banking portal or digital wallet
Viewing a product tutorial or commercial hosted on YouTube or Vimeo
Following us on social platforms like Facebook or Instagram
Reading a related article or resource hosted outside our domain

Your Privacy on Third-Party Websites

Once you leave our website by clicking a third-party link:

Your personal information, browsing activity, and any interaction on that Site are governed solely by the third party’s privacy policies and terms of service.
Chronivox does not have access to, control over, or responsibility for how these websites collect, store, use, or protect your information.
These websites may use their cookies, tracking technologies, or data collection methods without our involvement.

We strongly advise you to review the privacy policy and terms of any website you visit before sharing any personal or financial information.

Risks to Consider

While we strive only to link to secure and trustworthy sources, engaging with third-party websites always carries certain risks, such as:

Exposure to different privacy practices or tracking mechanisms
Collection of personal data for advertising or profiling purposes
Unsecured forms or data submission fields
Outdated or misleading content outside our editorial control

Our Responsibilities and Limitations

Chronivox provides third-party links only for informational or functional purposes (e.g., order tracking, payment processing, additional product resources). The inclusion of a link does not imply endorsement or guarantee of the third-party website, its products, or its practices.

We are not liable for any direct or indirect loss resulting from your interaction with third-party websites, including but not limited to:

Data breaches or misuse of your information
Misleading or inaccurate content
Delays in service, order issues, or transaction problems on those platforms

Best Practices for Users

To safeguard your data and browsing experience when navigating to a third-party site, we recommend that you:

Check the URL for authenticity (look for “https://” and domain spelling)
Use up-to-date security software or browser plugins to detect unsafe sites
Read the Site’s privacy policy and data handling practices
Avoid entering sensitive information on unfamiliar or suspicious websites
Exit immediately if a page seems unsecured or misleading

Transparency Is Our Commitment

We believe in providing a transparent user experience, which includes clearly stating when you are being redirected to an external platform. Wherever possible, we notify users that a link will open in a new tab or direct them to an external site.

If you ever have concerns about a third-party link on our Site or suspect a malicious or incorrect link, please notify us immediately so we can review and take action if needed.

Retention of Personal Information

We collect your information to serve you better, from processing your orders and delivering products, to improving your experience on our website. But just as important as how we collect and use your data is how long we keep it. We take a thoughtful and legally compliant approach to data retention, ensuring that we store your information only for as long as it is necessary.

Below is a breakdown of when and why we retain your information, as well as what happens to it once it’s no longer needed.

Why We Retain Your Information

We retain personal data for the following legitimate reasons:

Order Fulfilment and History

We store your information to fulfill orders, process payments, ship products, and maintain a record of your purchases. This allows you to access your order history, track shipments, request returns or refunds, and receive post-sale customer support.

Customer Service and Support

Retaining communication logs and account activity allows our team to respond to inquiries, address disputes, or provide assistance regarding past purchases or interactions.

Website Improvement and User Experience

Usage and behavioural data help us refine the Chronivox website and tailor it to your preferences. For instance, understanding what features or products are frequently used or purchased enables us to improve functionality and content.

Legal, Regulatory, and Tax Requirements

Under Pakistani laws and industry regulations, we are required to maintain certain records for a specified period. This includes accounting records, tax documents, transaction logs, and legal correspondence.

Fraud Prevention and Security Monitoring

Information may be retained to investigate suspicious activities, enforce our terms and conditions, and protect our website, customers, and business from potential threats.

How Long Do We Keep Your Information

The length of time your data is retained depends on several factors:

Type of Data Typical Retention Period

Order and transaction records 3 to 5 years (to meet tax/legal obligations)

Customer service communications 12 to 24 months (or until the issue is resolved)

Account and profile data until the account is deleted or deactivated

Usage analytics are aggregated and anonymized after 6-12 months

Marketing preferences or opt-ins, until you unsubscribe or withdraw consent

Suppose you request account deletion or unsubscribe from communications. In that case, we may retain a minimal record of your request to comply with applicable laws and to prevent the re-collection of the same data.

What Happens When Data Is No Longer Needed

Once your data is no longer required for operational, legal, or analytical purposes, we take the following steps:

Secure Deletion: Personal information is securely removed from our systems and databases using standard industry procedures.
Anonymisation: In some cases, we may anonymise data, removing all personally identifiable details, so we can continue using it for analytics or performance reporting without compromising your privacy.
Restricted Access: Any retained records are stored with limited access and are only available to authorised personnel on a strict “need-to-know” basis.
Your Right to Request Deletion

As part of our commitment to user rights and data transparency, you may request that your data be deleted or deactivated from our system (subject to any legal retention obligations).

We will review your request in accordance with Pakistani data protection laws and respond promptly. In cases where we are required to retain specific data (e.g., for tax or fraud prevention purposes), we will clearly explain what data cannot be deleted and the reasons for this retention.

Children’s Privacy

At Chronivox, protecting the privacy of all our users is essential, including the most vulnerable group: children. We take children’s data protection very seriously and are committed to complying with applicable privacy laws in Pakistan and globally.

Not Designed for Children Under 16

Our website, products, and services are intended for individuals who are 16 years of age or older. Chronivox does not knowingly collect, solicit, or store personal data from anyone under the age of 16. This includes:

Names
Contact details (email addresses or phone numbers)
Payment or order information
Account login details
Any other data that could be used to identify or contact a child

Steps We Take to Prevent Collection

To help prevent unintentional collection of data from children, we take several precautions:

We do not design or market our products toward children
We do not offer features or content targeted at minors
Our terms and conditions require users to confirm they are over 16 when engaging with our platform

If we identify that any user is under 16, or if such data has been collected inadvertently, we will take immediate steps to:

Delete the information from our records
Disable any related accounts or profiles
Inform the user or guardian, if appropriate
If You Are a Parent or Guardian

If you believe that your child under the age of 16 has submitted personal information on our website, we encourage you to contact us immediately through our contact form. We will investigate the matter and take all appropriate actions to remove the information from our systems.

Why It Matters

By enforcing these age-based restrictions and data protections, we aim to:

Uphold strong ethical standards
Protect minors from online risks and data misuse
Maintain compliance with international and local data privacy regulations

Our Commitment

Chronivox remains fully committed to:

Creating a safe, age-appropriate digital environment
Enforcing strict access policies to protect children’s privacy
Promptly removing any data collected unintentionally from underage users

We appreciate your trust in us and encourage all parents and guardians to closely monitor their children’s online activity and educate them about the importance of sharing information responsibly on the internet.

Updates to This Privacy Policy

At Chronivox, transparency is a key part of how we handle your data. As technology evolves, laws change, and our services grow, we may occasionally need to update our Privacy Policy to reflect those changes.

Why We Make Changes

We may revise our Privacy Policy for several important reasons:

To reflect new features or updates to our website, services, or technologies
To comply with new legal or regulatory requirements
To improve the clarity or transparency of our data practices
To respond to security concerns or customer feedback

These updates help ensure that you are always informed about how your information is collected, used, protected, and shared.

How We Inform You

Whenever we make changes to our Privacy Policy:

We will update the “Last Updated” date at the top of the page
We may provide additional notice (such as email or banner notification) if the changes are significant
The revised version will be immediately effective upon posting unless otherwise stated

You are encouraged to review this page periodically to stay informed about our practices.

Your Continued Use Means Acceptance

By continuing to access or use our Site and services after changes have been posted, you acknowledge and agree to the revised Privacy Policy. If you disagree with the updates, you may stop using our services or contact us with any concerns.

Why It Matters

Maintaining an up-to-date Privacy Policy ensures that:

You always have clear visibility into how your data is handled
Our practices remain legally compliant and aligned with current industry standards
We stay accountable for safeguarding your information and informing you of your rights

Our Commitment to Openness

Chronivox is committed to keeping you informed. Building trust begins with open communication, which includes being transparent about any changes to how we collect and use your data.

Your Rights Regarding Your Information

At Chronivox, we respect your privacy and are committed to protecting your data in accordance with applicable laws in Pakistan. Our goal is to provide you with transparency, control, and confidence in how we collect, use, and share your information.

Under Pakistan’s evolving data protection landscape, including principles aligned with the Personal Data Protection Bill (when enacted), you may be entitled to exercise certain rights over your personal information. These rights ensure that you stay in control of your data and that we act responsibly and lawfully when processing it.

Please note that these rights may be subject to limitations based on legal, security, or operational reasons.

Right to Access Your Data

You have the right to request a copy of the personal data we hold about you. This includes:

What information did we collect
Why do we collect it (the purpose)
Who we may have shared it with (e.g., delivery partners or payment providers)
How long do we plan to keep it

Why it matters: This provides visibility into how your data is used, allowing you to confirm that it is being processed fairly and in accordance with the law.

Right to Correction

If any information we hold about you is incomplete, inaccurate, or out of date, you can request that we correct or update it, such as your name, contact details, or shipping address.

Why it matters: Keeping your data accurate enables us to provide better service, prevent delivery issues, and ensure compliance with legal requirements.

Right to Deletion

You may ask us to delete your data in some instances, such as:

When the data is no longer necessary
If you withdraw consent (where applicable)
If the data was collected unlawfully

However, we may retain certain information if required for:

Legal obligations (e.g., tax records or audits)
Security, fraud prevention, or regulatory reporting
Defending legal claims

Why it matters: This right helps protect your privacy and ensures your data isn’t kept longer than necessary.

Right to Restrict Processing

You can request that we temporarily limit our use of your data in specific situations. For example:

While we verify the accuracy of your data
If you object to how we’re using it
If processing is unlawful, but you don’t want the data deleted

Why it matters: Restriction gives you more control when there’s uncertainty about how your data should be handled.

Right to Object

If you disagree with how we’re using your information, particularly for direct marketing or profiling purposes, you can ask us to stop.

Why it matters: This ensures your data isn’t used in ways you don’t support, especially for promotions or behaviour-based advertising.

Right to Data Portability

Where technically feasible, you may request to receive your data in a structured format or have it transferred to another service provider. This applies when:

Processing is based on your consent or a contract
The processing is carried out by automated means

Why it matters: This gives you the freedom to move your data between service providers.

Right to Withdraw Consent

If we rely on your explicit consent to process certain types of data (e.g., for marketing emails), you can withdraw that consent at any time.

Why it matters: Withdrawing consent ensures we stop using your data for purposes you no longer agree with. It does not affect any lawful use of the data before the withdrawal.

Right to File a Complaint

If you believe that your data has been misused or mishandled, you can:

Contact Chronivox directly to raise your concerns
If you are unsatisfied with our response, escalate the issue to the relevant data protection authority in Pakistan

Why it matters: This gives you a pathway to seek resolution and ensure your data rights are respected.

Right to Manage Communication Preferences

You are in control of how we contact you. You can:

Unsubscribe from promotional emails via the “unsubscribe” link
Still receive essential emails (like order confirmations or account updates), even if you opt out of marketing

Why it matters: You receive only the communication you want, without missing critical updates.

How to Exercise Your Rights

You can submit a request or raise concerns through any of the following channels:

Use the contact form on our website
Reach out to our customer support team

Please verify your identity to ensure that the request is legitimate. If someone is acting on your behalf (e.g., legal guardian or agent), we’ll need written authorisation from you.

Non-Discrimination Commitment

Chronivox, exercising your privacy rights will never result in unfair treatment. We will not:

Deny you access to our services
Charge you different prices
Provide a lesser level of service

Your privacy choices are respected without compromise.

Contact Information

At Chronivox, your trust matters. We are committed to being transparent and accessible in our approach to protecting your privacy and responsibly handling your personal information.

If you have any questions, concerns, or requests related to this Privacy Policy or about how we collect, use, store, or share your data, please do not hesitate to contact us.

How to Reach Us

Email: You can write to us at privacy@Chronivox.com for inquiries related to privacy, data access, correction, or any other data protection rights.
Customer Support: For general assistance (like order tracking, payment issues, or account help), our support team is also available through the contact form on our website or via our support channels.

What You Can Expect

When you reach out:

Our team will respond promptly and professionally, usually within a reasonable timeframe.
If your request relates to personal data (such as access or deletion), we may ask you to verify your identity before processing it. This is to protect your privacy and prevent unauthorised access.
For more complex concerns or rights requests, we may require additional details to ensure accurate and lawful processing.

We are here to assist you, protect your data, and ensure your shopping experience with Chronivox remains safe and trustworthy. Don’t hesitate to get in touch, we’re happy to help.

Thank You for Trusting Chronivox

We truly value the confidence you place in us every time you visit our website, create an account, or make a purchase. We understand that when you share your personal information with us, you’re trusting us to handle it carefully, securely, and ethically.

This closing message reaffirms our ongoing commitment to:

Safeguarding your privacy through transparent practices, secure systems, and responsible partnerships.
Being transparent and honest about how your data is collected, used, and protected.
Delivering a smooth, secure, and personalised experience every time you interact with our brand.

Whether you’re a new visitor or a loyal customer, we want you to feel confident that your information is in safe hands. If you have any questions or would like to learn more about how your data is handled, our team is always here to support you.

Best Regards,

The Chronivox Team