FAQs

How do I place an order at Chronivox?

You can place an order through our website, social media platforms, or by contacting our customer service via email or WhatsApp. Just browse our collections, add items to your cart, and complete the checkout process.

Do I need to create an account to place an order?

No, you may check out as a guest. However, we recommend creating an account as it allows you to track orders, save your preferences, and check out faster in future purchases. It's a convenient way to manage your shopping experience with us. 

How do I create an account on the Chronivox website?

To create an account on the Chronivox website, simply click the 'Login/Register' option on our homepage, fill in your basic details, and follow the on-screen prompts to set up your account. It's quick and easy! 

Can I change or cancel my order after placing it?

Yes, you can modify or cancel your order within 24 hours of placing it, provided it hasn't been shipped. Please contact our support team at Support@Chronivox.com promptly.

What information is required to place an order?

We require your full name, complete address (including house number, street, area, and a nearby landmark), a valid phone number, and an email address for confirmation and delivery purposes.

How will I know if my order is confirmed?

After placing your order, you will receive a confirmation email and a follow-up call for verification. Orders are only processed after confirmation.

Can I change my delivery address after placing the order?

Yes, you can request an address change as long as your order has not been dispatched. Contact us immediately at Support@Chronivox.com.

Why can't I add an item to my cart?

If you're unable to add an item, it might be out of stock. Please check back later or contact our support team for restock information.

What payment methods do you accept?

We currently accept secure online payments via debit/credit cards, bank transfers, and local digital wallets, including JazzCash, Easypaisa, and SadaPay.

Is Cash on Delivery (COD) available?

No, Cash on Delivery is not currently available. All orders must be prepaid via one of our secure digital payment options.

Is it safe to pay online at Chronivox?

Yes, our payment systems are encrypted and secure, ensuring that your personal and financial information is protected.

Can I get a payment receipt?

Yes, a digital invoice/receipt is emailed to you upon successful order placement and payment confirmation.

What is the delivery time within Pakistan?

For Lahore: 2–3 working days

For other cities: 4–5 working days

[Check our Shipping Policy for more details.]

How much does shipping cost?

Shipping is free on all orders within our delivery zones across Pakistan.

Can I track my order?

Yes, we'll share your tracking details via email or WhatsApp as soon as your order is dispatched. You can also contact our support team to get real-time updates.

Do you deliver on weekends?

Deliveries are made on business days (Monday to Saturday). Sunday delivery may be available in select areas, but it is not guaranteed.

What is Chronivox's return policy?

We offer a 7-day return policy for eligible items. Products must be unused, in original condition, and returned with original packaging and accessories.

[Read our Return & Refund Policy]

How do I initiate a return or exchange?

Email us at Support@Chronivox.com within 7 days of delivery. Please include your order ID and the reason for the return. Our team will guide you through the return process.

[Read our Return & Refund Policy]

Are returns free?

Customers are responsible for return shipping unless the product received is defective or incorrect.

How long does it take to process a refund?

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Can I exchange a product instead of returning it?

Yes, you can request an exchange if the item is eligible and in stock. Courier charges may apply.

What if I receive a defective or damaged product?

Please contact us immediately with images of the damaged product. We will replace or refund your item under our return policy.

[Read our Return & Refund Policy]

What if I received the wrong item?

We apologise for any mix-up. Please share photos with our support team so we can resolve the issue promptly.

How does Chronivox protect my personal information?

We take your privacy seriously and follow strict data protection protocols.

[Read our Privacy Policy]

What kind of data do you collect?

We collect data, such as name, address, email, and phone number, to process and deliver your orders. We do not sell or misuse your data.

Will my information be shared with third parties?

No, your data is only shared with trusted partners (like delivery services) for order fulfilment.

[See our Privacy Policy]

Can I delete my account and data?

Yes, email us at Support@Chronivox.com to request deletion of your account and associated data.

What is considered acceptable user conduct on the site?

You agree to use our website respectfully, avoiding abusive behaviour, spam, or any activity that could harm the platform.

[Read our Terms & Conditions]

What happens if I misuse the website?

Chronivox reserves the right to suspend or terminate accounts that violate our policies or harm the site experience.

[Read our Terms & Conditions]

Can you update your terms without notice?

Yes, we reserve the right to update our Terms at any time. Continued use of the site indicates your acceptance of these terms.

[See Terms and Conditions]

Do products come with warranties?

Yes, most watches come with a manufacturer's warranty. Chronivox does not offer additional warranties; however, it ensures that all items meet its quality standards.

Is Chronivox liable for delivery delays or losses?

We are not responsible for damages or losses arising from external factors such as courier delays or product misuse.

[Read Shipping Policy]

Do you own the content on your website?

Yes. Chronivox owns all images, descriptions, and branding materials and reserves the right to reuse them without permission.

[Read Terms and Conditions]

How can I contact Chronivox?

You can reach us by emailing Support@Chronivox.com. We're here to assist with orders, payments, and any other queries you may have.

Do you offer customer service via WhatsApp?

Yes, you can connect with our customer care team via WhatsApp for quick assistance and order updates.

What are your support hours?

Our support team is available from 10:00 AM to 10:00 PM, Monday to Saturday.

Is there a phone number I can call?

We currently offer support primarily through email and WhatsApp for streamlined communication.

Are all products shown on the website available?

We strive to update stock availability in real-time. However, due to high demand or limited releases, availability can change without notice.

Why do product prices change?

Prices may change based on inventory, supplier rates, or promotions. All prices are inclusive of applicable taxes at the time of order.

Are product descriptions accurate?

Yes, we provide the most accurate information possible regarding features, materials, and specifications.

Can the product I receive differ slightly from the one shown in the photo?

Minor differences may occur due to lighting, display settings, or brand design updates.

Do you offer gift packaging?

Yes, premium gift packaging is available on select models. You can request it while placing your order or email our support team.

Do you have loyalty programs or discounts?

We occasionally run promotional offers. Follow us on social media or subscribe to our newsletter to stay updated.

How can I stay updated on new arrivals?

Subscribe to our newsletter or follow us on social media to receive updates on new collections and exclusive launches.